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| ::: Features ::: |
Account Features
- Referral Account
- Password for Gateway
- Pay Plans including Monthly, Annual, Semi Annual, and Quarterly*
- Subscriber Types including VIP, Commercial, Courtesy, and Student*
- Credit Limits
- Tax Status
- Flags for E-mail Invoice, Statement/No Statement, Past Due Notice/No Past Due Notices, Collection Notice/No Collection Notice etc.
- CSR Alerts
- Payment Processing
- Payment Receipt Printing
- Unlimited Notes
Physical Location Features
- Tag
- Node
- Competition Codes
- Map Number
- Street Code
- Circuit Id
- Types for Residents, Apartment, Mobil Home, Duplex, and Slip.*
- Technician Serviceable Area
- Serviceable Flag
- Map and Directions Interface with Google**
Work Order And Service Call Processing
- Automatic Provisioning
- Graphical Display Scheduling
- Supervisor Scheduling Override
- Pro-rata
- Pro-rata Override
- Emailed Work Orders
- Work Order Printing
- Specific Technician Capabilities
- Specific Technician Work Areas
- System Scheduling for Holidays
- Technician Vacation Scheduling
- Reason Codes
- Salesman Codes
- Marketing Codes
- Problem Codes
- Resolution Codes
Administration
- Batch Payment Processing
- Batch Import Payment Processing
- Batch Adjustment Processing
- Batch Import Adjustment Processing
- Batch Refund Processing
- Batch Bad Debt Processing
- Batch Collection Processing
- Batch Outage Adjustment Processing
- Automatic Late Fee Processing
- Automatic ACH Processing
- Automatic Non-Pay Work Order Processing
- Automatic Soft Disconnect Processing
- Automatic Credit Card Processing
- Statement Printing
- Card Printing
- Electronic Stapling
- Coupon Printing
- E-Mail Invoices
- External Billing File Creation
- Past due Notice Printing
- Disconnect Notice Printing
- Final Bill Printing
Equipment Inventory
- Multiple Headends
- Multiple Office Groups
- Multiple Brands
- Multiple Equipment Types
- Credit Limits
- Unit Addresses
- Prom Addresses
- Purchase Dates
- Multiple Vendors
- Smart Card Provisioning
- Status include Tech or Truck, Inventory, Repair, Unreturned and Active
- Commands for Enable, Disable, Refresh, Refresh With Reboot, Init Refresh, Cold, Luke, Warm, Poll, Clear, and Query.
- Complete Equipment History including addressable return codes.
- Global Refresh
- Non Responder List
- Automatic PPV Retrieval and Batch Processing
- PPV Packaging
- ISP Server Audit Listing.
Other
- Monthly Billing
- Cycle Billing
- Cycle Billing Transparency
- Service Packaging
- Customer Self Care Internet Module**
- Salesmen Tracking
- Technician Tracking
- Passing Reports and Tracking
- Report Builder
- Daily Processing and Reporting
- Weekly Processing and Reporting
- Monthly Processing and Reporting
- Yearly Processing and Reporting
- Easy Retrieval of Past Reports and Lists
- Office Grouping
- System Alerts
- Unlimited Users
- Feature Level Menu Security by User
- Package Discounts
- Roll Overs
- Labels by Mailing Address
- Labels by Service Address
- Multiple Reporting output includes, .RTF, .CSV
- Customer Centric
- Automatic Backup
- Off-Site Backup**
- G/L Export**
- Report Grouping and Subtotaling
- Global Service Code Maintenance
- Complete ISP Provisioning
- Graphs
- Custom Fields for Accounts, Locations, and Equipment**
- Search by Account Number
- Search by Service Name
- Search by Physical Street Address
- Search by Billing Address
- Search by Home Phone
- Search by SSN
- Search by Location Tag
- Search by Map Number
- Search by Equipment Serial Number
- Search by Cell Phone
- Search by Custom Fields**
Summary Reports
- Financial Report
- Accounts Receivable Summary
- Service Activity List
- Account Activity List
- Aging Summary
- Service Combo List
- Month-to-Date Receipts List
- Package Count List
- Premium Service Count List
- Multi-rate Services Report
- Transaction Summary By Day
- HITS PPV Financial Summary
- Unearned Income Report
- Projected Service Activity Report
- Salesman Summary Report
- Service Call Summary Report
Detail Reports
- Subscriber List by Service
- Aging List
- Past Due List
- Non-Pay Disconnects List
- Deposit List
- Passing Audit Listing
- Subscriber Audit Listing
- Subscriber Compact Audit
- Daily Activity Detail
- PPV by Channel/Title
- Service Call History
- Work Orders by User
- Labels
*Others can be added
**Additional charges may apply
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